1. Introduction
OCHESS LUXURY respects your privacy and is committed to protecting personal information collected through our website. This policy explains what information we collect, how it is used, how it may be shared and the choices available to you.
2. Information We Collect
Depending on how you use our website, we may collect:
- Your name, email address and telephone number.
- Billing and delivery addresses.
- Customer account details and login information.
- Products purchased, order history and transaction references.
- Information submitted through contact forms or customer enquiries.
- Technical information such as browser type, device information and website usage data.
3. How We Use Your Information
We may use your information to:
- Process and manage purchases and orders.
- Create and maintain customer accounts.
- Arrange deliveries and communicate order updates.
- Respond to customer enquiries and provide support.
- Maintain website security and prevent fraudulent transactions.
- Meet applicable legal, accounting and regulatory obligations.
- Improve our products, website and customer experience.
4. Payments and Transactions
Payments may be processed through third-party payment service providers. Payment information submitted during checkout may be handled directly by the selected provider under its own security and privacy policies. OCHESS LUXURY does not intend to store complete payment card security details on its website.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to support shopping cart functionality, customer login sessions, checkout processes, website preferences and performance.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect shopping cart, account or checkout functionality.
6. Sharing of Personal Information
Where necessary to operate our store, information may be shared with service providers involved in payment processing, website hosting, order fulfilment, delivery, security and customer support.
Information may also be disclosed where required by applicable law or a lawful request from an authorized authority.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, manage customer accounts, maintain order and transaction records, resolve disputes and meet applicable legal obligations.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, loss, misuse or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Your Privacy Rights
Subject to applicable law, you may request access to personal information held about you, ask for inaccurate information to be corrected, or request deletion where legally permitted.
Some records may need to be retained for legal, accounting, security or legitimate business purposes.
10. Third-Party Websites and Services
Our website may contain links to third-party websites or use external services. Those services operate under their own privacy policies and terms. We encourage customers to review those policies when using external services.
11. Children’s Privacy
Our website is intended for general customers and is not designed to knowingly collect personal information from children without appropriate authorization.
12. Changes to This Privacy Policy
We may update this policy when our website, services or legal obligations change. The latest version will be published on this page.
13. Contact Us
For questions, access requests or concerns about personal information, please contact OCHESS LUXURY through our Contact Us page.
OCHESS LUXURY — Make Every Moment a Statement.