Shipping & Delivery
At OCHESS LUXURY, we are committed to making your shopping experience convenient and dependable. Every order is handled with care, from order confirmation to delivery.
Order Processing
Orders are reviewed and prepared for dispatch after successful payment confirmation. Processing and dispatch arrangements may vary depending on product availability and order requirements.
Delivery Information
Available delivery destinations, estimated delivery periods and shipping charges depend on the delivery location and selected delivery arrangement. Customers will receive relevant delivery information during the ordering process or through customer support.
Shipping Charges
Applicable delivery charges will be communicated or displayed during checkout before an order is completed.
Returns & Exchanges
We want you to be satisfied with your OCHESS LUXURY purchase. If you receive an incorrect, damaged or defective item, please contact our customer care team for assistance.
Return Enquiries
Customers should contact OCHESS LUXURY before sending any item back. Our team will provide guidance on the applicable return or exchange procedure.
Product Condition
Returned items may be subject to inspection. Product condition, original packaging and accompanying accessories may be considered when reviewing a return request.
Refunds
Where a refund is approved, the applicable refund arrangements and processing details will be communicated to the customer.
Incorrect or Damaged Orders
If your order arrives damaged or differs from what you purchased, please contact our customer care team with your order information and relevant photographs so that we can review the matter.
Need Assistance?
For shipping, delivery, returns or exchange enquiries, please visit our Contact Us page.
OCHESS LUXURY — Make Every Moment a Statement.